Trusted
Choice® Pledge
Our
Pledge to You!
Durrett
Insurance Agency is an insurance agency whose access to multiple companies and
commitment to quality service enable us to offer our clients
competitive pricing, a broad choice of products and unparalleled
advocacy.
As a Trusted
Choice® agency, we are dedicated to you and are
committed to treating you as a person, not a policy. This commitment
means we shall:
- Work with
you to identify the insurance products that are right for your
business and use our access to multiple companies to deliver
those products.
- Guide you
through the claims process for a prompt and fair resolution of
your claim.
- Help solve
problems related to your coverage or account.
- Explain the
coverages and options available to you through our agency, at
your request.
- Return your
phone calls and e-mails promptly and respond to your requests
in a timely manner.
- Provide
24/7 services for our customers, offering any or all of the
following: emergency phone numbers, Internet account access,
e-mail and call center services.
- Use our
experience and multiple company relationships to customize
your coverage as needed.
- Commit our
staff to continuing education so they may be more
knowledgeable in serving you.
- Treat you
with respect and courtesy.
- Conduct our
business in an ethical manner.
We pledge this
to you, our clients, and ask that you let us know if we fail to meet
our commitment, so we may take corrective action.
